Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern your use of the Kylie AI suite of services operated by Sector 3 Solutions Pty Ltd (“Sector 3”, “we”, “us”), including this website (kylieai.net) and the Kylie Audit, Kylie Verify, Kylie Voice, Kylie Coach and Kylie Verification products available on subdomains of kylieai.net (together, the “Services”).

By accessing or using the Services you agree to these Terms. If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” refers to that organisation. If your organisation has a separate signed agreement with Sector 3, that agreement prevails over these Terms to the extent of any inconsistency.

Contact: contact@kylieai.net

2. The Services

The Services provide AI-assisted compliance auditing, verification, voice interaction and coaching tools for business customers. The Services are intended for business use and are not directed at consumers. We may improve, modify or add features to the Services from time to time.

AI-generated outputs (such as compliance scores, transcripts, verification outcomes and coaching feedback) are produced by automated analysis and are provided to support — not replace — your own judgement and compliance processes. You remain responsible for decisions made using the Services.

3. Accounts

• You must provide accurate account information and keep it up to date.
• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• Notify us promptly at contact@kylieai.net if you suspect unauthorised use of your account.

4. Acceptable Use

You must not, and must not permit others to:

• Use the Services in breach of any applicable law, including privacy, telecommunications and anti-spam laws;
• Submit content or data you do not have the right to submit — including recordings made without any legally required consent;
• Attempt to gain unauthorised access to the Services, other customers’ data, or our infrastructure;
• Interfere with or disrupt the integrity or performance of the Services;
• Resell or provide the Services to third parties except as agreed with us in writing; or
• Use the Services to develop a competing product.

We may suspend access where we reasonably believe use of the Services breaches these Terms or poses a security risk, and will notify you where practicable.

5. Your Data

You retain all rights in the data you or your organisation submit to the Services (“Client Data”), including call recordings, contact details and documents. You grant us a licence to host and process Client Data solely to provide the Services. You are responsible for ensuring you have the necessary rights and consents — including any consents required to record calls and conversations — to submit Client Data to the Services.

Our handling of personal information is described in our Privacy Policy. Data retention and deletion timeframes are set out there and in each product’s documentation.

6. Fees and Payment

• Fees are as agreed in your order, proposal or the applicable product pricing, and are in Australian dollars unless stated otherwise.
• Payments are processed by Stripe. By providing payment details you authorise us and Stripe to charge the applicable fees.
• Unless otherwise stated, fees are exclusive of GST, which will be added where applicable.
• Overdue amounts may result in suspension of the Services after reasonable notice.

7. Intellectual Property

We (and our licensors) own all intellectual property in the Services, including software, models, interfaces and documentation. These Terms do not transfer any of that ownership to you. Reports and outputs generated from your Client Data are yours to use for your internal business purposes. You may not copy, reverse-engineer or create derivative works of the Services except as permitted by law.

8. Confidentiality

Each party must keep the other’s confidential information confidential and use it only for the purposes of the Services, except where disclosure is required by law or the information is already public through no fault of the receiving party.

9. Availability and Support

We aim to keep the Services available and performant, but the Services are provided on an “as available” basis and we do not guarantee uninterrupted or error-free operation. Planned maintenance will be scheduled to minimise disruption where practicable. Any specific service levels apply only if set out in a signed agreement with us.

10. Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other right that cannot lawfully be excluded.

Subject to that, and to the maximum extent permitted by law: (a) our total aggregate liability arising out of or in connection with the Services in any 12-month period is limited to the fees you paid for the Services in that period; (b) neither party is liable for indirect or consequential loss, loss of profits, revenue, data or goodwill; and (c) where a condition or warranty cannot be excluded but liability can be limited, our liability is limited to re-supplying the relevant services or paying the cost of having them re-supplied.

You are responsible for your compliance with the laws and industry codes that apply to your business. Use of the Services does not of itself constitute or guarantee regulatory compliance.

11. Termination

Either party may terminate as set out in the applicable order or agreement, or otherwise on 30 days written notice. Either party may terminate immediately for a material breach that is not remedied within 14 days of notice. On termination, your access ends, unpaid fees for services already provided become payable, and Client Data is deleted in accordance with our Privacy Policy. Clauses which by their nature should survive (including confidentiality, intellectual property and liability) survive termination.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to clients with at least 30 days notice, and continued use of the Services after changes take effect constitutes acceptance. The current version is always available at kylieai.net/terms.

13. General

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. If any provision of these Terms is found invalid, the remainder continues in effect. A failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them as part of a corporate reorganisation or sale of the business.